Terms And Conditions | The Scale Agency

Welcome to The Scale Agency! By accessing or using our website and services, you agree to be bound by the following terms and conditions. In these terms, "we," "us," "our," and "The Scale Agency" refer to The Scale Agency, its affiliates, employees, agents, and representatives. "You," "your," “they,” “their,” “user,” and “client” refer to the individual or entity accessing or using our website and services. Please review these terms carefully, and if you have any questions, feel free to contact us. If you do not agree with any part of these terms, please do not use our website or services.

1. Acceptance Of Terms

By using the The Scale Agency’s website and by engaging with our services, you agree to be bound by these Terms and Conditions, as well as our Privacy Policy. The Scale Agency reserves the right to update or modify these terms at any time without prior notice. Your continued use of the website or services following any changes will constitute your acceptance of the updated terms.

2. Services Overview

The Scale Agency offers a range of SEO services, including but not limited to:

SEO audits and consultations
On-page and off-page optimization
Content strategy and creation
Keyword research and analysis
Technical SEO improvements
Link-building services

The specific details of the services provided will be outlined in a separate agreement or proposal between The Scale Agency and the client.

3. User Obligations

To effectively use our services, you may be required to provide certain information, including but not limited to:

Accurate and up-to-date contact details
Access to website analytics and other SEO-related data
Administrative access to your website or content management system

You are responsible for ensuring that all the information provided is accurate and complete. Failure to provide the required information may limit our ability to deliver results.

4. Payment Terms

All SEO services are provided based on the terms agreed upon in the contract or service agreement. Invoices will be issued according to the payment schedule outlined in the agreement, and payment is due within the specified time frame. Failure to make timely payments may result in the suspension or termination of services

5. Refund Policy

Due to the nature of SEO services in general, The Scale Agency does not offer refunds for work completed. Each SEO campaign is customized and requires time to see results. If you wish to cancel services, any remaining payments due under the contract must be settled.

6. SEO Results And Guarantees

While The Scale Agency follows best practices to deliver positive results, search engine algorithms are beyond our control. Therefore, we do not guarantee specific rankings or traffic outcomes. SEO is a long-term strategy, and improvements in rankings and traffic will vary based on several factors, including competition and algorithm changes.

7. Reporting And Communication

Clients will have access to their personalized dashboard, where they can view real-time reports and monitor the performance of their SEO campaigns. The dashboard provides insights into key metrics such as keyword rankings, traffic data, and campaign progress. While we strive to maintain full functionality, occasional glitches or technical issues with the dashboard may occur. The Scale Agency will work promptly to resolve any issues but is not liable for delays or inaccuracies caused by these glitches. Additionally, regular reports may be provided via email, and communication will be maintained through email or other agreed-upon channels. It is the client’s responsibility to review reports and raise any concerns promptly.

8. Third-Party Tools And Services

In providing SEO services, we may use third-party tools and platforms (such as Google Analytics, Google Search Console, and SEO software). While we strive to ensure accuracy and reliability, The Scale Agency is not responsible for any data inaccuracies or issues resulting from these third-party tools.

9. Intellectual Property

Any content, reports, strategies, or materials created by The Scale Agency during the course of our work remain our intellectual property until all payments have been made in full. Upon full payment, you may use the materials as outlined in their contract, but you may not share or resell the materials without explicit permission from The Scale Agency.
Additionally, all content on the The Scale Agency website, including text, graphics, logos, and other materials, is the property of The Scale Agency or its content suppliers and is protected by United States and international copyright laws.

10. Limitation Of Liability

The Scale Agency strives to provide reliable and effective services; however, we cannot be held responsible for any damages, losses, or interruptions that may arise from the use of our website or services. This includes but is not limited to, potential loss of revenue, data, or changes in website rankings due to external factors such as search engine algorithm updates, actions by third parties, or unforeseen technical issues. While we work diligently to mitigate risks, certain factors may be beyond our control.

Additionally, acts of God (including natural disasters, extreme weather events, or other unavoidable circumstances) may lead to disruptions in services. The Scale Agency cannot be held liable for any delays, interruptions, or damages that result from these events.

While we work diligently to mitigate risks, certain factors may be beyond our control. We will make every effort to address issues promptly but cannot guarantee outcomes that are influenced by external events or unforeseen occurrences.

11. Use Of Material

The content on the The Scale Agency website, including text, graphics, and other materials, is for personal, non-commercial use only. You may not:

Modify or create derivative works based on the content.
Use the content for any public or commercial purpose.
Attempt to reverse-engineer or disassemble any software that is part of the website content.
Remove proprietary notices from the content.
Transfer or "mirror" the content on any other server.

12. Third-Party Services

The Scale Agency may hire third-party companies for limited services (e.g., order fulfillment, customer service). These companies will be provided with the necessary information to perform their tasks and are prohibited from using it for any other purpose.

13. Contests And Promotions

In the case of contests or promotions sponsored by third-party companies, users may be required to provide personal information. Users will be notified if their information will be shared with sponsors before submission.

14. Legal Disclosure

The Scale Agency may be required by law to disclose personal information under specific circumstances, such as in response to a court order, subpoena, or other legal processes. This disclosure could be necessary to comply with legal obligations, protect the rights or safety of The Scale Agency, its clients, or others, or in cases of suspected fraud or illegal activities. Any disclosure will be made in compliance with applicable laws and regulations, and we will take steps to ensure that the disclosure is limited to the information required for the legal process.

15. Prohibited Activities

The Scale Agency strictly adheres to all legal and regulatory standards. We do not engage in or support any activities that are illegal or violate US laws. Clients must ensure that the work they request from us does not involve illegal content, fraudulent activities, or any actions that violate local, state, national, or international laws. Should any such activity be identified, The Scale Agency reserves the right to terminate services immediately.

16. Billing Disputes And Chargebacks

The Scale Agency requires 30 days to attempt to resolve any billing disputes before a customer contacts their credit/debit card company or bank. In the event of a chargeback, The Scale Agency may charge a $50 fee, as well as any additional costs incurred from the chargeback. Disputed amounts may be submitted to a collection agency. The Scale Agency reserves the right to suspend an account in the event of a chargeback until the issue is resolved.

17. Service Cancellations And Refunds

Customers must provide The Scale Agency with 30 days' notice to attempt the closure of any services before contacting their credit/debit card company or filing for service cancellation. Service fees, including those related to SEO services, online marketing, web development, and app development services, are non-refundable. However, The Scale Agency will review each request on a case-by-case basis and reserves the right to issue or deny a refund.

18. Governing Laws

All claims or disputes, including billing issues, related to The Scale Agency’s services are governed by the laws of the State of Delaware or a competent U.S. jurisdiction.

19. Links

The Scale Agency has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by The Scale Agency.

20. Modifications To Services

The Scale Agency reserves the right to modify or discontinue, temporarily or permanently, any part of our service with or without notice. You agree that The Scale Agency will not be liable to you or any third party for any modification, suspension, or discontinuance of the service.

21. Site Terms of Use Modifications

The Scale Agency may revise these terms for its website and services at any time without notice. By using this website, you are agreeing to be bound by the then-current version of these Terms and Conditions.

22. Non-Solicitation And Gifts Policy

The Scale Agency maintains a strict no-gift policy, meaning that employees, representatives, or contractors of the agency are not permitted to accept gifts, favors, or incentives from clients. We aim to maintain a professional relationship that is based solely on the quality of the services we provide.

Additionally, clients are expected to inform The Scale Agency immediately if any employee, representative, or contractor from our team attempts to solicit, "poach," or offer services independently of the agency. This helps us ensure the integrity of our team and maintain the professional standards that we strive to uphold.

23. Privacy Policy

The Scale Agency is committed to protecting your privacy. We collect personal information when you interact with our site, such as making a purchase, requesting support, or signing up for newsletters. This information is used to enhance our service delivery and inform you of new products, updates, and offers.

24. Opt-Out Policy

If you no longer wish to receive communications from us, you may opt-out by contacting our Customer Service or following the instructions in the email correspondence.