Introduction

Welcome to The Scale Agency ("The Scale Agency," "we," "us," or "our"). These Terms & Conditions ("Terms") apply to your access to and use of our website and services. By visiting our site or interacting with our staff, you accept these Terms in their entirety. If you do not accept these Terms, please stop using the website and services.

1. Who We Are

The Scale Agency is a complete digital marketing partner dedicated to driving business growth through SEO, paid marketing, creative content, web development, and strategic brand solutions. These Terms govern all visitors, users, clients, and any other party accessing our website or services.

2. Use Of The Website

In accessing this website, you agree that you are at least 18 years of age or viewing the site with a parent or guardian under whom you are acting. This site and all contents, including media and design, are copyright and owned or licensed by The Scale Agency, unless otherwise noted, and may not be copied, transmitted, re-sent, or reproduced without first obtaining written approval.

We reserve the right to alter, update, suspend, or delete any aspect of the website at our discretion.

3. Services & Client Responsibilities

All services offered by The Scale Agency are detailed in customized proposals or service contracts. These can include, but are not limited to:

• Search Engine Optimization (SEO)
• Performance and Paid Media Marketing
• Social Media Campaigns
• Brand Identity and Content Strategy
• Web Design and Development
• Creative Video and Visual Production

In order to facilitate effective collaboration and campaign management, clients commit to:

• Provide accurate and up-to-date business and billing details
• Grant necessary access to platforms such as Google Ads, Meta Business Manager, or other tools
• Respond promptly to approvals, feedback, or content reviews
• Share brand assets, credentials, and guidelines as needed

Delays in furnishing necessary materials or approvals can affect timelines and performance. We are not responsible for performance problems caused by client inaction or delay.

4. Payment & Billing

Fees, billing schedules, and payment methods will be detailed in your agreement with us. Invoices are typically issued on a monthly basis or according to milestones.

• Payment is due on the date indicated on the invoice.
• Late payments can lead to suspended services or delayed deliverables.
• We do not provide refunds for services already completed or in progress.
• Clients who want to cancel services need to inform us in writing at least 30 days prior.

In cases of billing discrepancies, clients must contact us within 30 days of the invoice date. Filing chargebacks without notice may incur administrative fees and account suspension.

5. Intellectual Property

All campaign assets, ad materials, copy, designs, strategies, and other deliverables are the intellectual property of The Scale Agency until payment in full is made. Once final payment is made, clients can use the work subject to agreed terms.

Clients are not allowed to reuse, resell, or redistribute our work in any way without written permission. The Scale Agency has the right to display finished work in our portfolio unless otherwise specified.

6. Service Expectations & Limitations

Although we strive to produce the best possible outcomes, The Scale Agency is not able to guarantee certain outcomes like keyword positions, precise conversion rates, or revenue growth. Digital marketing is subject to numerous external factors like market behavior, platform algorithm updates, ad policies, and competitor behavior. We do not accept liability for:

• Performance drops due to updates in third-party platforms
• Service interruptions as a result of natural disasters, failures, or emergencies
• Delays resulting from missing client materials or a lack of approvals
• Indirect financial loss or reputational impact

Our liability under any agreement is limited to the fees paid by the client in the three months prior to the issue.

7. Use Of Third-Party Platforms

We often work with third-party providers such as Google Ads, Meta, LinkedIn, hosting platforms, and analytics tools. While we monitor performance and compliance closely, we are not responsible for policy changes, service outages, or technical errors originating from these platforms.

8. Ethical Conduct

We hold our work and partnerships to high ethical standards. We do not support or engage in campaigns that promote:

• False advertising or deceptive practices
• Discrimination, hate speech, or illegal content
• Products or services that violate local or international laws

Violating these standards may lead to immediate termination of service without refund.

9. Confidentiality & Data Privacy

Any personal, business, or platform-related information you provide to us is kept confidential. We only use your information to provide services and enhance your experience. For a detailed explanation of how we handle your data, please see our Privacy Policy.

10. Promotions, Offers & Submissions

If you participate in any promotions, contests, or submit testimonials or feedback, you agree that we may use your content (with appropriate credit) for marketing purposes unless you request otherwise.

11. External Links

Our site may link to third-party websites for your convenience. We do not control or endorse the content, privacy practices, or policies of any third-party websites, and we are not liable for their accuracy or compliance.

12. Changes To Services Or Terms

We can modify our services, service model, or these Terms at any time. New terms will be published on this page, and ongoing use of our services constitutes your agreement to any changes. Significant updates might be sent via email or direct client contact.

13. Non-Solicitation Policy

Clients undertake not to engage or solicit current or past employees or contractors of The Scale Agency for independent work during and up to 12 months after a working relationship unless specifically authorized in writing.

14. Governing Law

These Terms & Conditions are governed by the laws of the State of Delaware unless otherwise stated in a service agreement. Any disputes shall be resolved under applicable local law through mediation or arbitration where appropriate.

15. Contact Us

If you have any questions or concerns regarding these Terms & Conditions, please reach out to us at: [email protected]