Our Cancellation Policy | The Scale Agency

At The Scale Agency, we place high value on the personal information you provide. This data is essential for us to enhance our customer service and keep you well-informed about our latest offerings in digital marketing. We collect this information with the aim of providing you with updates and insights that can be important for the growth and success of your business. By understanding your needs, we are better equipped to offer customized solutions and services, ensuring that you have access to the most effective digital marketing strategies available.

Personal Information Utilization

We handle your personal details, including your name, email, and contact information, with the utmost respect and confidentiality. These details are used to communicate relevant updates and offers from our range of digital marketing services. Recognizing the importance of your privacy, we have made it straightforward for you to opt out of receiving these communications. Should you choose to stop receiving updates, our Customer Service Department is readily available to assist you, or you can simply follow the opt-out instructions provided in our emails.

Enhanced Website Experience

Our website employs cookies and tracking technologies to ensure a superior user experience. This approach helps us identify the most beneficial and frequented sections of our website, allowing us to enhance our content to better meet your needs. The data gathered through these technologies is handled responsibly and anonymously, solely for the purpose of improving the functionality and user-friendliness of our site.

Commitment to Data Security

We are deeply committed to securing your personal information. For this purpose, we use Secure Sockets Layer (SSL) encryption to protect the data you share with us. While we endeavor to safeguard your information, we acknowledge that no method of online transmission is completely impervious to security risks. Therefore, we also encourage you to be cautious in your online interactions, especially when they involve personal data.

Third-Party Collaborations

In our efforts to provide comprehensive services, we sometimes collaborate with reputable third-party companies. These partnerships are specifically for services like order processing, customer support, and conducting surveys or research. We ensure these companies have access only to the necessary information, bound by strict confidentiality agreements, to perform their tasks efficiently without compromising your privacy.

Promotional Activities

Occasionally, we organize contests or promotions that might require personal information from participants. In such instances, we are transparent about the use of this information, including any potential sharing with sponsors. We guarantee that you will be fully informed prior to sharing your details, allowing you to make a well-informed decision about your participation.

Handling Billing Disputes

We understand that misunderstandings can occur in billing. Should you have any billing concerns, we request a 30-day notice period to investigate and resolve the issue before any chargeback process is initiated. This approach is intended to prevent unnecessary fees and interruptions in your services. Launching a chargeback without first seeking resolution with us may lead to additional charges and could result in the suspension of our services.

Legal Framework

All legal matters, including billing disputes, are governed under the laws of the State of Delaware, USA. This jurisdiction provides a clear legal structure, ensuring fairness and impartiality in resolving any disputes.

Cancellation and Refund Procedures

For service cancellations, we ask for a notice of 30 days. This period allows us to manage our resources efficiently. While our services are typically nonrefundable, we evaluate each cancellation request individually. We recognize that each case is unique, and we are committed to assessing your situation fairly to determine if a refund is warrantedAt The Scale Agency, we are dedicated to clear, fair, and respectful practices in all our business interactions. Your trust is invaluable to us, and we are committed to upholding high standards in all our policies and dealings.